L-R: Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh; Director SERVICOM, NIMASA, Mrs. Bolaji Kehinde and the National Coordinator/CEO SERVICOM, Mrs. Nnenna Akajemeli during the 2022 Customer Service Week Celebration at the NIMASA headquarters in Lagos…recently.

The Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh has hailed the inputs of stakeholders in the maritime industry in the strides made by the agency over the years.

To this end, he stated that stakeholders would continue to occupy premium position in the life of NIMASA just as he pointed out that it is these players who keep agency and maritime business afloat.

Jamoh stated this at this year’s celebration of the Customer Service Week (CSW) which took place at NIMASA Headquarters, Apapa, Lagos.

The NIMASA helmsman noted that he believed that investment in material assets by NIMASA would be meaningless without the staff and other external stakeholders.

He added that for every investment in material assets, there was need for a corresponding availability of stakeholders to make such investment significant.

His words: “Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA. Yes, we must invest in maritime assets acquisition. But then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”.

Jamoh used the occasion to welcome the National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli who was at the agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the agency,

He stressed his belief in the founding principles of SERVICOM, reiterating that public offices were the shopping floors for government businesses, and that there was need to always leave whoever goes to the floor for shopping with a high level of satisfaction.
On her part, Mrs. Akajemeli commended NIMASA for all the achievements of the agency, particularly in the areas of stakeholder support and complaint handling system.

She applauded the NIMASA’s Maritime Stakeholders’ Experience Contact Centre (MSECC), noting that it is a world-class facility.

“We at SERVICOM are thrilled by what we are seeing in NIMASA today. The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation. We therefore urge other government parastatals to visit NIMASA leadership and learn from them. Your operations and individualized attention to some of my colleagues, who acted as mystery shoppers was amazing. We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, she said.

Highlights of the celebration were surprise rewards for some support staff and staff of the agency with different gifts items.

The CSW is an international celebration that calls attention to the importance of customer service and the people who provide it and it is celebrated in the first week of October annually.

With the theme of this year’s celebration as “Celebrate Service”, the goals of CSW include to elicit team bonding, boost morale, reward employees for the significant work they do, and raise awareness of the value of customer to organization’s successes.


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