Following the glitches that temporary disrupted transactions thereby affecting licensed customs agents and importers at Nigeria’s largest and busiest ports situated in Lagos earlier this week, Access Bank Plc has confirmed the restoration of its customs transaction services.
Maritime Bits checks revealed that licensed customs agents were frustrated last Tuesday in carrying out transactions using the bank’s platform as the system failed repeatedly to conclude log in processes leading to downtime that left many consignments trapped in the terminals just as demurrage charges continued to accrue astronomically.
Access Bank Plc in a statement issued on Thursday revealed that the disruption occurred between November 10 and 12, 2025, due to a connectivity issue between its network and the Nigeria Customs Service (NCS) system.
It explained that the glitch temporarily hindered the processing of payments and related transactions via the ACCESS PAY (B’ODOGWU) platform.
Its words: “The issue was fully resolved on November 12, 2025 and normal service operations have since been completely restored. Customers can now process Customs-related payments and transactions seamlessly through Access Bank channels.”
According to the statement which was made available to Maritime Bits, it expressed regret over the inconvenience caused even as it acknowledged that the downtime led to delays and concerns among customers, particularly regarding demurrage charges.
It assured stakeholders that proactive measures have been put in place to prevent a recurrence, reiterating its commitment to service reliability and customer satisfaction.
“Access Bank appreciates the patience and understanding of its customers during the period of disruption and thanks them for their continued trust and partnership,” it added.
It was also gathered that the restoration of services will eventually ease the backlog of cargo clearance at Lagos ports. The bank maintained its readiness to carry out its roles and responsibilities even as it reassure stakeholders in its quest to back trade facilitation in the nation’s seaports.
